Term

The translation below is provided for your convenience only. If there is any discrepancy between the translation in English and the original Korean text, the original Korean text takes precedence; provided, however, that the language in these Terms relating to the provision of AI Services in the English version of these Terms shall take precedence over the Korean version of these Terms.

The purpose of these Terms of Use is to define the rights, duties, responsibilities, and other matters between SNOW Inc. (hereinafter referred to as “Company”) and members in their use of the Company’s paid products and paid services (hereinafter collectively referred to as “Paid Service”) provided by the EPIK service (hereinafter referred to as “Service”).

The matters not defined in these Terms and the interpretation of these Terms shall follow the terms of “Details Industry Promotion Act”, “Act on the Consumer Protection in Electronic Commerce, etc.” (hereinafter referred to as “Act on Electronic Commerce”), “Act on the Regulation of Terms and Conditions”, “Telecommunications Business Act”, the “Details User Protection Guidelines” set by the Minister of Culture and Sports, other related laws and decrees, EPIK User Terms, and customs of trade.

① Should the Company send a notification to a member, the Company may use the e-mail address, electronic notes, and other methods inside the Service unless stated otherwise in these Terms

② Should notification be sent to all members, posting that notification on the bulletin board of the Company for 7 days or longer may substitute the conditions of notifications stated in Paragraph 1. However, notifications on matters that might cause serious direct effects on the transaction of a member must be notified under the conditions stated in Paragraph 1.

① The Company shall post the following items on the initial page of its paid SNOW service, FAQ, or its announcement page so that members may easily understand them.

2. The name of the paid SNOW service provider (the entity name if the provider is an entity), address, phone number, and other information

② Should there be any minimum level of technical requirements for the use and usable devices for the Company’s paid service, recommended information on specifications shall be provided.

① The agreement to use the Paid Service shall be formed between the Company and the member is formed when the member agrees to these Terms and purchases the Paid Service through the means and payment methods set by the Company.

o When it is decided that cases of mass payment with the same IP, series of payments with similar IDs, or recharges with IP that is designated as a risk due to a history of illegal usage have been occurred

o When a minor is trying to use a Paid Service that is banned for minors by applicable laws and decrees such as the “Youth Protection Act”

o When the approval of the request violates applicable laws and decrees or when the approval violates public order, good customs, and the Company’s other terms of use

③ The agreement is deemed to be formed at the point when “sign-up complete” or “purchase complete” is shown during the request procedure.

④ When the Paid Service use agreement is successfully concluded between the Company and the member, the Company shall immediately deliver the details of the agreement including the terms stated in each Subparagraph of Article 4 Paragraph 1. However, if the member makes a purchase through an App Market, the delivery of and notice on the details of the agreement and its formation shall follow the terms of that App Market’s policies.

⑤ To use Paid Services, the member must agree to these Terms and then pay the fees according to each of the service’s conditions of use.

① If a member is a minor (below the age of 19) or a person with limited abilities, that member must undergo the necessary procedures for legal activities such as receiving consent from his or her legal guardian (i.e. parents or guardians), before making the purchase of a Paid Service. Should a purchase be made without the consent of a legal guardian, then the member who is a minor or that legal guardian may cancel the purchase through a separate page stated below.

② The legal guardian may use the page below Paragraph 1 to withdraw consent according to this Article at any given time. In such a case, the purchases that have been made before the point of withdrawal shall not be canceled.

③ If a member who is a minor indicates that he or she is an adult or undergoes consent procedures of his or her legal guardian by stealing the personal information of an adult during the purchase process, or if a member makes the Company believe that he or she is an adult or that the member received an agreement from his or her legal guardian with deceptive methods such as using payment information of another person who is an adult, under related laws, the purchase of the Paid Service shall not be available for unilateral cancellation by the member or the member’s legal guardian notwithstanding the fact that the purchase was made without the legal guardian’s consent.

If the member is a minor or a person with limited abilities, that member may be prohibited from purchasing certain Paid Services that have been designated by the Company. The prohibited services shall be notified separately through individual service information.

① Should a Paid Service no longer be available due to a conversion or abandonment of business or integration of business groups, the Company shall use methods stated in these Terms to notify its members and compensate for the damage under the proposed conditions or related laws and decrees such as the “Details Protection Guidelines”.

② If a reasonable reason exists, the Company may change a part or all of its Paid Service under operational or technical needs, and the related matters are to be posted on the initial page of the service before the change. However, if the change is serious or unfavorable to the member, a notification is to be made to the member through methods defined in these Terms, and if the member does not agree to the serious or unfavorable change, he or she may terminate the agreement to use under conditions stated in Article 10.

① For the Paid Service that the member has purchased under the Act on Electronic Commerce, the member may withdraw his or her subscription or terminate the agreement to use (hereinafter “subscription withdrawal, etc.”) within 7 days of the point that he or she received the product or received the delivery of the details. However, “subscription withdrawal, etc.” may not be allowed due to cases such as those in which thee member has already used the purchased product, the part that has been used shall not be available for “subscription withdrawal, etc.”, and the reasons for such cases must be clearly notified to the member at the point of his or her purchase by the Company.

② Notwithstanding Paragraph 1, if the details of the Paid Service is different from the indicated or advertised information or if the details was performed in a different way from the agreement to use, the “member” may make a “subscription withdrawal, etc.” within 3 months of the date that he or she received the product or within 30 days of the date he or she has recognized or could have recognized one of the aforementioned cases.

③ Should the member make a “subscription withdrawal, etc.” under the terms of Paragraphs 1 and 2, the product that the member purchased is to be returned, and the Company is to commence a refund procedure under the terms of the Act on Electronic Commerce. Other matters on the “subscription withdrawal, etc.” according to this Article is to comply with and be conducted under the terms of the Act on Electronic Commerce.

④ Even after the expiration of the subscription withdrawal period referenced in Paragraph 1, members can terminate the Paid Service use agreement at any time.

⑤ Notwithstanding Paragraphs 1 through 4, the Company shall request the App Market to take relevant measures under the Act on Electronic Commerce such as requesting suspension or cancellation of payment in accordance with the policy of the App Market for payments made through the App Market. However, actions of the App Market in response to the Company’s requests as above, refer to the policy of the App Market.

① Should a member violate the operational guideline set by the EPIK User Terms or violate the EPIK User Terms with forbidden actions, the Company may terminate or cancel the agreement or suspend the use of services under a fixed period without prior notice.

② The termination and cancellation of Paragraph 1 become effective when the Company indicates its will to do so to the member under the methods of notification set by the Company.

③ Members may file objections to cancellation, termination, and restriction of use by the Company according to the procedures set by the Company. In the event that the Company recognizes that the objection is justifiable, the Company will immediately resume the member’s using the Service.

① Within 3 business days of the date that the member expressed his or her will to withdraw his or her subscription (for cases of agreement termination or cancellation, the date that the Company answered to the member’s expression to terminate or cancel the agreement), the Company must make the refund to the member through the same method of the member’s payment. The Company must send a prior notification to the member if a refund is not available through the same method. However, for payment methods that require confirmation on receipt of payment, the refund shall be made within 3 days of the payment receipt confirmation date.

② If the Paid Service use agreement is terminated prematurely for reasons not attributable to the Company, the Company may deduct and refund the amount corresponding to the benefits obtained by the member from the use of the Paid Service and the refund commission from the payment amount. The Company’s refund criteria will be published in the service Help section, FAQ, or other similar resource.

③ During the refund of the payment, if the member has paid for the Paid Service with methods such as credit cards and digital cash, the Company shall request that business owner who provided the given payment method immediately suspend or cancel the claim of the payment for the Paid Service.

④ Should the Company, the person who received the payment for Paid Service, or the member and person who entered into an agreement to use the Paid Service are not identical, each of the persons shall have joint responsibilities to fulfill the duties related to subscription withdrawal, etc.

⑤ For payments in App Markets (in-app payment), the Company shall take appropriate measures that follow the terms of the Act on Electronic Commerce, such as requests for suspension or cancellation on the provision of payments to the given App Market. However, the policies of the App Market should be noted for the App Market’s response to the request of the Company stated above.

⑥ The member may file an objection according to the procedures set by the Company against its termination, cancellation, and suspension of use. Should the Company accept that the objection is legitimate, the Company shall immediately resume the member’s use of service.

The Company shall establish and conduct the matters on the standards, range, methods, and procedures of the compensation for the member’s damage due to defect of Paid Service and other reasons under the terms of “Details User Protection Guidelines” and other related laws and decrees.

① The Company shall bear no responsibilities or liabilities should the Company not be able to provide its Paid Service to the member due to changes in related laws, natural disasters, or force majeure events equivalent to those reasons.

② The Company shall not be held responsible for the impairment of the use of service due to faults imputable to the member as long as the Company has no reason to be at fault.

③ The Company shall not be held responsible for the disputes that occur between members or between a member and a third party with regard to paid services as long as no fault is attributable to Company.

Members are prohibited from all acts of dispositions such as assigning or transferring their positions, rights, and duties that have been generated under these Terms to another person or using them for their right of pledge.

① Should damage such as becoming unable to properly use the Paid Service that has been purchased occur to the member due to the intentional actions or gross negligence of the Company, the Company must do its best to find solutions or appropriate compensation.

② The Company shall operate the following center to respond to consumers’ expressions of complaints such as consumers’ damage compensation, matters on dissatisfaction, dispute solutions, and refunds.

These Terms are supplementary to the EPIK Terms of Use, and matters not defined in these Terms are to follow the terms stated in the EPIK Terms of Use.

Paid AI Services. EPIK’s AI Services (as defined in the EPIK Terms of Use) may require payment from members. You acknowledge and agree that we are not required to provide a refund for any AI Services purchased by you. Your purchase and payment for AI Services shall be final and non-refundable.