SNOW Terms of Use for Paid Products and Services

The translation below is provided for your convenience only. To the extent of any inconsistency or discrepancy between the translation in English and the original Korean text (including due to the delay in translation), the original Korean text shall prevail and take precedence.

Article 1 (Purpose and Scope)

• The purpose of these terms and conditions of use (“Terms”) is to prescribe the rights, obligations, and other necessary matters between SNOW Corp. (referred to as the “Company”) and its members (“Member”) in connection with the use of Paid Services provided by the Company within the SNOW service (hereinafter referred to as the “Service”) and the use of Credits for the purpose of utilizing such Paid Services.
  
  
• These Terms shall apply to Members who purchase or use Credits and Paid Services.
  
  
• Matters not prescribed by these Terms and the interpretation of these Terms shall be governed by the SNOW general terms of service (“SNOW Terms of Use”), other related laws and regulations, including as applicable the Content Industry Promotion Act, the Act on the Consumer Protection in Electronic Commerce, etc. (the “Electronic Commerce Act”), the Act on the Regulation of Terms and Conditions, the Telecommunications Business Act, the Content User Protection Guidelines set by the Ministry of Culture, Sports and Tourism, and established commercial practices.

Article 2 (Definitions)

The definitions of terms used in these Terms are as follows:

1. “Credits” refers to electronic vouchers, or information pertaining to such vouchers, issued by the Company that serve as electronic means of payment, which a Member may use to purchase or rent Paid Services, such as content, within the Service.
2. For convenience, “Credits” may be represented as “Jelly” icons or similar identifiers in certain areas within the Service.
3. “Paid Credits” refers to paid Credits purchased by a Member for a fee.
4. “Free Credits” refers to promotional Credits provided to a Member by the Company free of charge as rewards for events, advertisement views, subscriptions, etc., and shall include “Subscription Reward Credits,” “Offerwall Credits,” and other similar types of free credits.
5. “Paid Services” refers to various online digital content provided by the Company for a fee within the Service, as well as any related services accompanying the use of such content.

Article 3 (Details and Usage Period of Paid Services, etc.)

• Prior to a Member purchasing Credits or Paid Services (hereinafter collectively referred to as “Paid Services, etc.”), the Company shall display the following items in an easily understandable manner on the initial service screen, FAQs, or announcements, to ensure that the Member accurately understands the transaction terms and can trade without error or mistake:

1. Name or title of the SNOW Paid Service;
2. Name of the provider (name of the corporation), address, telephone number, etc.;
3. Specific details such as the content, usage method, fees (prices), and other terms of the SNOW Paid Service;
4. Matters regarding the deadline, method, and effect of cancellation of subscription, and refunds;
5. Matters regarding consumer redress, complaint handling, and dispute resolution.

• The usage period of Credits shall be categorized as follows:

1. “Paid Credits”: The usage period is five (5) years from the date of the last charge or use. Credits not used within this period may automatically expire in accordance with the commercial statute of limitations.
2. “Free Credits”: The usage period shall be subject to the period separately communicated by the Company to the Member at the time of issuance.
3. “Subscription Reward Credits”: In principle, such credits shall expire at the time of the next credit issuance or upon termination of the subscription, and specific expiration policies shall be subject to separate notice at the time of issuance.

• The usage period of Paid Services shall follow the period communicated to the Member at the time of purchase.
  
  
• The Company may change specific details, such as the type and price of Paid Services, etc., or abolish specific Paid Services after providing prior notice. However, if such changes or abolishments are disadvantageous to the Member or significantly affect the Member's rights and obligations, the change shall be made through the notification procedures set forth in the SNOW Terms of Use.
• Where a Member is unable to use a previously purchased Paid Service according to the applicable terms at the time of purchase due to the Company’s change or abolishment of the types or content of Paid Services, etc. (without fault of the Member), the Company shall provide appropriate compensation for the unused portion.

Article 4 (Formation of Credit Use Agreement, etc.)

• A contract for the use of Credits shall be formed when a Member agrees to these Terms, logs into the Service in accordance with the method prescribed by the Company, and purchases (charges) Credits through the payment methods prescribed by the Company.
  
  
• Credits may be purchased via app markets (such as Google Play, App Store, etc.) (“App Markets”), credit cards, mobile payments, or bank transfers, save that charging may be restricted to certain methods depending on service conditions. Members must comply with third-party payment operator procedures where applicable.
  
  
• In any of the following cases, the Company may refuse or cancel the formation of the credit use agreement (“Credit Use Agreement”) by declining to accept the Member’s purchase application, reserving acceptance, or subsequently cancelling such acceptance (save that in the case of item 8, acceptance may be reserved until the relevant cause is resolved):

1. If the Member has not used their real name or has used another person's name;
2. If false information is provided or if the information required by the Company is omitted;
3. If the transaction is deemed to be a fraudulent recharge (e.g., bulk payments from the same IP, consecutive payments from similar IDs, or payments from designated high-risk IPs based on history of identity theft);
4. If a minor under the age of 19 applies without the consent of a legal representative;
5. If a minor intends to use a paid service that is prohibited under relevant laws, such as the Youth Protection Act;
6. If the payment has not actually been made or if there is a possibility that the payment will not be completed;
7. If the Member has violated the SNOW Terms of Use or these Terms, or is currently subject to use restrictions;
8. If there is insufficient capacity in service-related facilities, or if technical or operational issues exist; or
9. If approving the application for use would violate relevant laws and regulations, public order, good morals, or the Company's relevant terms and conditions.

• Where a Credit Use Agreement has been executed through the Member's normal purchase of Credits, the Company shall immediately provide the Member with the details of the contract, including each item under Article 3, Paragraph 1. However, if the Member makes a payment through an App Market, the delivery or notification of the contract details shall be subject to the policies of the relevant App Market.
  
  
• Credits are classified into Paid Credits and Free Credits. If a Member holds multiple types of Credits, they shall be used in the order of the "earliest expiration date." If the expiration dates are the same, Free Credits shall be used before Paid Credits.
  
  
• Since personal information is deleted upon withdrawal from the Service in accordance with relevant laws such as the Personal Information Protection Act, Members must exhaust or receive a refund for any unused Paid Credits before withdrawing. If a Member voluntarily withdraws without requesting a refund, the Company shall not be held liable for the restoration or refund of any remaining Paid Credits.

Article 5 (Formation of Paid Service Use Contract, etc.)

• A contract for Paid Services (“Paid Service Contract”) is formed when a Member agrees to these Terms and completes a purchase.
  
  
• Article 4, Paragraph 3 shall apply mutatis mutandis to the refusal or cancellation of Paid Service Contracts.
  
  
• Where a Paid Service Contract is executed through a Member’s purchase of Paid Services, the Company shall immediately provide the Member with the details of the contract, including each item under Article 3, Paragraph 1. However, if the Member makes a purchase through an App Market, the delivery or notification of the purchase details for the Paid Service shall be subject to the policies of the relevant App Market.

Article 6 (Special Provisions for contracts executed by Minors)

• If a Member is a person with limited capacity, such as a minor (under the age of 19), the Member must complete the necessary procedures for legal acts, such as obtaining the consent of a legal representative (parent, guardian, etc.), before purchasing Credits or Paid Services. If a payment is made without the consent of a legal representative, the minor Member or their legal representative may cancel the payment through the separate page provided below:

▶ Customer Center: Contact Us.

• A legal representative may withdraw their consent under this Article at any time through the page specified in Article 6 Paragraph (1). However, in such cases, purchases made prior to the time of withdrawal cannot be canceled.
  
  
• Regardless of whether the Member is a minor, if the Member has led the Company to believe that they are an adult or that consent from a legal representative was obtained by using fraudulent means, such as misappropriating the personal identification information of another adult during the purchase process, representing themselves as an adult, completing the consent procedures of a legal representative, or using the payment information of another adult, neither the Member nor their legal representative may unilaterally cancel the purchase of Paid Services in accordance with relevant laws or regulations.
  
  
• If a Member is a person with limited capacity, such as a minor, the purchase of certain Paid Services designated by the Company may be restricted. Any services subject to such restrictions will be notified separately within the details of the individual service.

Article 7 (Cancellation of Subscription, etc.)

• In accordance with the Electronic Commerce Act, a Member who has purchased Paid Services, etc., for a fee may cancel their subscription or rescind the contract (“Cancellation of Subscription, etc.”), within seven (7) days from either the date of receipt of the contract details or the date of the Paid Services, etc., were supplied. However, if the contents of the Paid Service, etc., provided are different from the display or advertisement, or are performed differently from the contract, the Member may cancel the subscription within three (3) months from the date the Paid Services, etc., were supplied, or within thirty (30) days from the date the Member knew or ought to have known of such discrepancy.
  
  
• Notwithstanding Article 7, Paragraph (1), Cancellation of Subscription, etc., shall not be permitted if the Member has already used the purchased Paid Services, etc., or if the provision of digital content (as defined under Article 2, Item 5 of the Framework Act on the Promotion of Cultural Industries) has commenced. The Company shall clearly notify the Member of such restrictions at the time of purchase.
• If a Member cancels a subscription pursuant to Article 7, Paragraph (1), the purchased goods shall be returned, and the Company shall proceed with the refund process in accordance with the Electronic Commerce Act.
  
  
• Notwithstanding the expiration of the period for Cancellation of Subscription, etc., set forth in Article 7, Paragraph (1), a Member may request a refund for unused "Paid Credits" or terminate the Paid Service Contract at any time within five (5) years of purchase. However, Free Credits and other benefits provided by the Company free of charge (and on a no cash value basis) are excluded from refunds. If a Member terminates the contract for reasons not attributable to the Company following the expiration of the period set forth in Article 7, Paragraph (1), the Company may deduct an amount corresponding to the benefits already utilized and a refund fee (administrative fee) in accordance with the Company's refund policy and standards. These standards are posted in the Service Help or FAQ sections.
  
  
• [Subscription Reward Credit Policy] Notwithstanding non-refundability for free benefits pursuant to Article 7, Paragraph (4), Subscription Reward Credits shall be handled as follows:

1. Subscription Cancellation (Termination at next billing date): If a Member cancels a subscription (stops renewal), the "Subscription Reward Credits" already issued remain usable until their notified expiration date and will expire upon the actual termination of the subscription.
   
   
2. Subscription Refund (Immediate Termination): If a Member receives a partial or full refund through immediate termination of the subscription, any unused "Subscription Reward Credits" shall be immediately revoked or expired. Used credits will not be recovered.

• Notwithstanding Article 7, Paragraphs (1) through to (4), for payments made through an App Market, the Company will request the App Market to take measures such as suspending or canceling the payment in accordance with the Electronic Commerce Act and the App Market’s internal policies. Members are advised to refer to the respective App Market's policies regarding such measures.

Article 8 (Termination and Restrictions by the Company)

• The Company may rescind or terminate the contract, or restrict the use of the Service for a specified period without prior notice, if a Member violates the SNOW Terms of Use, including Community Guidelines or prohibited activities.
  
  
• Such rescission or termination under Article 8, Paragraph (1) shall take effect when the Company expresses its intent to the Member via the Company’s designated notification method.
  
  
• A Member may appeal the Company’s rescissions, termination or use restrictions in accordance with the procedures set by the Company. If the Company determines that the objection is validly justified, it shall immediately resume the Member’s use of the Service.
  
  
• If it is reasonably suspected or discovered that a Member has violated these Terms or individual service terms, or has interfered with the ordinary operation of the Service, the Company may implement phased restrictions such as warnings, temporary suspension, or permanent suspension of Paid Service use. If it is no longer reasonable to maintain the contract despite such restrictions, the Company may rescind or terminate the agreement.
  
  
• In relation to Article 8, Paragraph (4), any free benefits acquired through the Service will be forfeited, and the Company shall not provide compensation. However, if the Company terminates the contract due to the Member’s own fault, the Company shall refund the Paid Service fees upon the Member’s request, except in cases where the Member’s ID was stolen or used for illegal acts such as authorized reproduction or distribution of content.

Article 9 (Refund Procedures)

• The Company shall refund the payment using the same method as the original payment within three (3) business days from the date the Member expresses intent to cancel (or the date the Company replies regarding rescission/termination). If a refund cannot be made via the same method, the Company shall notify the Member in advance. For payment methods requiring confirmation of receipt, the refund shall be processed within three (3) business days from the date of confirmation.
• When processing a refund, if the Member has paid via credit card or electronic payment, the Company shall request the payment provider to suspend or cancel the charge without delay. However, additional time may be required for confirmation of receipt or if the Company deducts the value of benefits the Member gained from the Paid Service.
  
  
• If the Company, the party who received the payment, or the party who entered into the contract with the Member are not the same entity, they shall be jointly responsible for fulfilling the refund obligations.
  
  
• When the Company refunds usage fees, it shall, in principle, follow the items below. However, the Company may operate separate detailed refund policies for individual Paid Services, and in such cases, the provisions of the detailed refund policy shall prevail over the items below and these Terms. If a separate detailed refund policy is applicable, the Company shall provide notice through appropriate methods, such as by describing it as a precaution during the purchase process of the relevant Paid Service.

1. For Paid Services with an annual recurring payment (annual subscription): The refund shall be the total amount paid minus the amount corresponding to the number of days used from the date of termination, the benefits derived from the remaining total use of the Paid Service, and a refund fee (10%). (However, a full refund shall be provided if termination is requested within seven (7) days from the time the Paid Service was supplied.)
2. For Paid Services with a monthly recurring payment (monthly subscription): The refund shall be the total amount paid minus the benefits derived from the use of the Paid Service and a refund fee (10%) (however, a full refund shall be provided if termination is requested within seven (7) days from the time the Paid Service was supplied.)

• For App Market payments, the Company will request the relevant App Market to suspend or cancel the payment in accordance with the Electronic Commerce Act. Please refer to the App Market’s policies for their specific procedures.

Article 10 (Limitation of Liability)

• The Company shall be exempt from liability to provide Paid Services due to force majeure events, changes in laws or regulations, or natural disasters.
  
  
• The Company shall not be held liable for any disruptions in the use of Paid Services caused by reasons attributable to the Member, unless such disruptions were attributable to the negligence or willful misconduct on the part of the Company.
  
  
• The Company shall not be liable for disputes arising between Members or between a Member and a third party mediated through the Paid Service, unless there is negligence or willful misconduct on the part of the Company.

Article 11 (Prohibition of Assignment)

Members may not assign, transfer, or pledge their contractual status, or any rights and obligations arising under these Terms to any third party.

Article 12 (Consumer Redress and Complaint Handling)

• If a Member suffers damages, such as being unable to use Paid Services in their ordinary course due to the Company’s willful misconduct or negligence, the Company will use best efforts to resolve the issue and provide appropriate compensation.
  
  
• The Company operates a Customer Center (Contact Us) to handle consumer compensation, complaints, and dispute resolution.
  
  
• If the Company can no longer provide Paid Services due to change in the nature of its business, discontinuation, or merger, it shall notify Members and compensate them in accordance with the terms and conditions originally offered or in accordance with relevant laws.

Article 13 (Overpayments)

• In the event of an overpayment, the Company shall refund the full amount using the same method as the original payment.
• If the overpayment is due to the Company's fault, the full amount shall be refunded regardless of fees. If it is due to the Member's own fault, the Member shall bear the reasonable administrative costs of processing the refund.
  
  
• If the Company refuses a refund claimed as an overpayment, it bears the burden of proving that the fee was correctly charged.
  
  
• Overpayment refund procedures are handled in accordance with relevant laws.

[Addenda]

These Terms are effective as of February 9, 2026.

These Terms apply to users in the Republic of Korea. For users using the Service and/or Paid Services in the U.S. or other regions, the terms published or displayed in the respective region shall apply.